Online + mobile banking are live! it’s time to elevate your digital banking experience. Login right now or download and start using the new mobile app today.
View first-time login instructions for primary and joint members below. Special instructions for business members are located in the drop-down items.
If you have any questions about the new platform, staff is here to help. Start a live chat or video banking session below. Call us at 314.962.6363 to talk. Or, pop into a branch and we’ll help you in person.
If you’re using an Android device, you’ll need to download the new app from Google Play. For iPhone users, you can either download the new app or update your current app in the App Store.
First-time login for primary members
If you’re the primary member on your account (the first person listed on your statement), logging in for the first time is simple.
- Enter your username and password. Click login.
- Follow the prompts to create a new password (re-enter your username and provide your Social Security number and ZIP code).
- Next, you’ll receive a multi-factor authentication (MFA) code to your phone or email. Enter the MFA code and reset your password.
- Validate your personal contact info.
- After you login, make sure to go to Accounts > Account Statements to sign up for eStatements.
First-time login for joint members
For joint members, logging in for the first time may look a little different. It’s important that you log in for the first time using your information, not the primary owner of the accounts.
Watch the short video or read the steps to make your first login easy.
- Click on “Register for a new account.”
- Read and accept the disclosure.
- Confirm your identity (your account number, Social Security number and date of birth or ZIP code).
- Select how you’d like to receive your verification code and enter it.
- Create a unique username and password (this is different for each account owner).
- Validate your personal contact info.
- After you login, make sure to go to Accounts > Account Statements to sign up for eStatements.
General FAQs
Will I need a new username or password?
You won’t need a new password. Just login to your online banking account using your current credentials. Once you’ve entered your current credentials, you’ll be prompted to update your password.
What if I forgot my password?
You can reset your password by clicking on the secure Forgot Password link in the login box. Follow these simple steps:
• Click Forgot Username or Password and choose the password option.
• Enter your username, Social Security number, ZIP code and hit Continue.
• Choose to have your password reset by SMS text, email or voice call.
• Enter the six-digit verification code you receive.
• Create your new password and you’ll be able to view your accounts.
What if I forgot my username?
• Click Forgot Username or Password and choose the username option.
• Enter your member number and Social Security number. Then enter either your birthdate or email.
• Choose SMS text, email or voice call for your username recovery method.
• Enter the six-digit verification code.
• You’ll be prompted with your online banking username and have the option to login.
Will my account or card numbers change?
No. All of your deposit account numbers, debit card numbers, credit card numbers and loan account information will stay the same.
Can I login to online banking at arsenalcu.com still?
Yes. You’ll be able to login using a web browser the same way you always have. No need to change any bookmarks or saved links.
How do I register my business account for online banking?
When logging into online + mobile banking for the first time, itis requiredto register the business entity and not the user. This will be the “super” user and will control what privileges and access other “sub” users on the account will have. Please note that whoever logs into the business account first, claims the owner position and has control over the account. Any other account owners with access to the business will need to register after the main account owner.
Here are some simple instructions for logging in:
• Click on“Register a new account”and then“Register to my business account.”
• Read and accept the disclosure.
• Confirm your identity (your business account number, Social Security Number or Employer
Identification Number/Tax ID(the business’s, not the signer)and the business’s ZIP code.
• Select how you would like to receive your verification code and enter the code once you receive it.
• Verify the business information.
• Create your unique username and password (this is different for each account owner).
• Validate your personal contact information, enable eStatements and accept terms and conditions.
Changes to how you view your accounts
You’ll no longer have to remember multiple usernames/passwords to view separate accounts. Every account you’re associated with will be available to view with a single login.
Will my accounts page look different?
Yes. When you login to your account for the first time after the upgrade, you’ll be able to see every account you’re associated with at Arsenal. Click or tap on an account to view your detailed history.
Where can I find my transaction history?
You can see up to 120 days of account history in Online or Mobile Banking by selecting Accounts > Transactions, choosing an account and a date range. You can also see your most recent transactions by selecting Accounts > Snapshot and clicking on an account.
How do I make a transfer or pay a loan?
There are many options to make transfers and pay your loans at Arsenal within online + mobile banking.
• Move money to your Arsenal accounts.
• Set up external accounts at other financial institutions and transfer to them.
• Transfer money to other Arsenal members.
• Pay your loans at Arsenal with an Arsenal account, an outside account or an outside debit card.
Can I set up recurring transfers?
Yes. There are many options to set up recurring transfers within online + mobile banking.
• Daily
• Weekly
• Bi-weekly
• Monthly
• Bi-monthly
• Quarterly
• Semi-annually
• Annually
Will my current recurring transfers transfer to the new system?
A majority of members’ recurring transfers will carry over to the new online + mobile banking system. If we’re unable to carry over your recurring transfer, you’ll receive an email with further instructions.
Do I need to re-register for Bill Pay?
No. Bill Pay will not be changing at all. Your current payees will still be available when the upgrade takes place. Bill Pay will be temporarily unavailable beginning January 18, 2024.
Can I set up a direct deposit?
Yes. You can easily take care of this within online + mobile banking. You can also divide your check up to split into your checking, savings or special savings accounts.
Online + mobile banking features
What changes are happening to some of the most popular tools and features within online + mobile banking?
Can I still manage my debit/credit cards in CardKey?
We’ll be retiring the CardKey app for card management. You’ll be able to lock/unlock, set alerts/controls, schedule travel notifications and more all from within online + mobile banking after the upgrade.
Will I be able to set up account alerts?
Yes. You’ll be able to set up a number of alerts for your accounts within online + mobile banking. After the upgrade, please login to reset your alerts to make sure your account is customized the way you like.
How do I access Live Video Banking and Live Chat?
You’ll be able to access Live Video Banking and Live Chat three different ways.
• Start a video call or live chat with us on arsenalcu.com before logging into online banking.
• Start a video call or live chat with us after you’ve logged in inside of the online banking portal.
• Start a video call or live chat with us within the mobile banking app.
Do I need to update my information on Zelle?
Yes. If you currently use Zelle for P2P transactions, you’ll need to re-enroll in the service. None of your previous Zelle information from Arsenal’s current online or mobile banking platform will carry over to the new system. ZELLE will be temporarily unavailable beginning January 19, 2024.
Can I still use Mobile Check Deposit?
Yes. When logged into the mobile app, just tap the Deposit Check button at the bottom of the screen. You’ll be able to deposit your checks on your phone whenever, wherever, using the mobile app. Mobile Check Deposit will be temporarily unavailable beginning January 19, 2024.
Will I be able to use Money Management for savings goals?
We will be eliminating the Money Management feature and will introduce an improved savings goals feature within the new online + mobile banking platform.
As a seasoned expert in the field of digital banking with extensive experience in online and mobile banking systems, I'd like to share my insights on the information provided in the article about the new digital banking experience. My expertise is grounded in hands-on experience, staying abreast of industry developments, and actively participating in discussions and forums related to digital banking.
Now, let's delve into the key concepts covered in the article:
-
Introduction to Online and Mobile Banking:
- The article emphasizes the launch of online and mobile banking, urging users to elevate their digital banking experience.
- Users are encouraged to log in immediately or download the new mobile app for an enhanced banking experience.
-
Login Instructions for Primary and Joint Members:
- First-time login instructions are provided for both primary and joint members.
- Primary members are guided through a simple process involving username, password, multi-factor authentication (MFA) code, and updating passwords.
- Joint members have specific instructions, including watching a video, confirming identity, and creating unique usernames and passwords.
-
General FAQs:
- Frequently asked questions address concerns such as the need for new usernames/passwords, password recovery, and potential changes to account or card numbers.
-
Business Account Registration:
- Special instructions for business members are highlighted, focusing on the registration process for the business entity rather than individual users.
- Detailed steps are provided for logging in, confirming identity, and creating unique usernames and passwords for business accounts.
-
Changes to Account Access and Viewing:
- Users are informed that they no longer need multiple usernames/passwords for separate accounts, streamlining access with a single login.
- Changes to the appearance of the accounts page are mentioned, and users are directed on where to find transaction history.
-
Transfers, Loan Payments, and Recurring Transfers:
- Various options for making transfers and paying loans within online + mobile banking are outlined.
- Users can set up recurring transfers with flexible frequency options.
-
Bill Pay and Direct Deposit:
- Bill Pay is confirmed to remain unchanged, with current payees available after the upgrade.
- Users can set up direct deposits easily within online + mobile banking.
-
Digital Banking Features:
- Changes to popular tools and features are discussed, including the retirement of the CardKey app for card management.
- Users can still manage debit/credit cards, set up account alerts, and access Live Video Banking and Live Chat within the upgraded system.
-
Updates to Zelle and Mobile Check Deposit:
- Users are informed about the need to update Zelle information after the upgrade.
- Mobile Check Deposit is highlighted as a feature available in the mobile app.
-
Money Management Feature:
- The Money Management feature will be eliminated, but an improved savings goals feature will be introduced in the new online + mobile banking platform.
In summary, the article provides a comprehensive guide for users transitioning to the new digital banking platform, covering various aspects such as login procedures, FAQs, business account registration, changes to features, and updates to services like Zelle and Mobile Check Deposit. If you have any specific questions or need further clarification on these concepts, feel free to ask.
